Guardian Hope
Support

We Are Here
To Help

Guardian Hope support is available to all customers. Find the right channel for your needs below.

< 4hrs

Response time

Business hours

24/7

Availability

Emergency monitoring

98%

Customer satisfaction

Support rating

Technical Support

Having trouble with a feature or encountering a technical issue? Our support team is here to help.

  • Describe the issue in as much detail as possible
  • Include your hotel name and the module affected
  • Screenshots or screen recordings are always helpful
  • We respond within 4 business hours for standard issues
Submit a Support Ticket

Billing & Account Help

Questions about your subscription, invoices, or account settings.

  • Subscription changes and upgrades
  • Invoice queries and payment history
  • Adding or removing team members
  • Account ownership and access changes
Contact Billing

Knowledge Base

Browse our documentation for step-by-step guides on all Guardian Hope modules.

  • Getting started and onboarding guides
  • Module-by-module feature documentation
  • Administrator and permissions guides
  • Frequently asked questions
Browse Documentation

Emergency Support

For critical platform issues affecting your hotel operations, our emergency support line ensures you are never left without assistance.

  • Critical issues: email with subject line "URGENT"
  • Platform-wide outages are monitored 24/7
  • Our infrastructure team is always on call
  • Status updates are provided every 30 minutes during incidents
Emergency Contact